Freelance Customer Service Manager
Who We Are
States Made is a full-service merchandise partner for nonprofits, political campaigns and socially conscious businesses. We believe in the power of a well-designed t-shirt to raise vital funds and increase awareness of important issues. We create legitimate e-commerce businesses for each of our partners, using best practices for merchandising, marketing, UX and design.
All of the goods we create are USA-made and union printed, so we’re creating good jobs and ethical merch. Our clients are movement-creators, activists and game-changing progressive politicians. We're scaling and adding more in the run up to the 2024 elections. You can check out some of our clients here!
Who We’re Seeking
We are looking for a Customer Service Manager with impeccable written and verbal communications skills. Someone who lives for giving folks a good experience and making people’s day.
Your Role
Responding to our clients’ customer inquiries
Solving problems for individual customers and elevating any trends to concerns to the greater States Made team
Owning the customer service ticket tank and ensuring it’s well organized
Our Ideal Candidate
2-3 years working in a customer service related role
Great communicator and someone who cares deeply about a well-crafted e-mail
A self-starter – you don’t wait for someone to tell you what to do
You aren’t afraid of a little ambiguity and you thrive in a fast-paced environment
Passionate about progressive causes and social good.
This is a part-time/freelance position. We’re looking for someone who can dedicate 10-15 hours a week during fairly regular time slots. Fully remote! Hourly rate is $18-$22 depending on experience.
To Apply:
Send your resume and a little bit about yourself and why you’d be a fit for this role to jobs@states-made.com